Case Studies
RMS is a UK Leader
Project Background - RMS is a UK leader
RMS is one the UK's leading retail support service, specialising in a total retail turn-key solution, with the company's ethos of quality people delivering quality service.
The MD, Peter O'Toole leads a strong management team and he has over 25 years of retail experience. Peter has worked at board level in some of the top UK retail businesses. To date the company are proud to be associates with household names such as Asda, Tesco, Somerfield and Kwik Save. RMS continually strives to offer an unparalleled service to these retailers.
The word is out, Peter is an industry leader in is field, and the work of RMS continues to receive much adulation from the retail news media.
RMS strives to deliver quality online.
From their Head Office in the heart of South Wales, RMS we're keen to build on their reputation for being UK's leading retail support service and the Welsh Assembly Government (WAG) we're keen to help. After an initial consultation the WAG decided to support an initiative to provide assistance for a comprehensive website development. A specification for the tender process was sent to suitable businesses.
HML, after a tender process to present our proposals, were proud to be chosen to provide a website for RMS. The proposal aimed to present a new vibrant look that truly represented RMS as a retail support market leader. HML, over 2 months, worked closely with Peter and his colleagues Judy and Wayne to ensure that we delivered the correct marketing message to RMS customers. The new website aimed to portray a lively and refreshing lifestyle brand that would sit proud with the best in industry. And underpin RMS strong routes as a home grown in Wales company and market leader in their field which is strengthened by their powerful company brand.
Project Process
HML offer a consultation and project management process. A project manager is allocated to ensure we liaise between the client, our designer and developers to ensure that communication is effective, informative and ultimately delivers the website to the highest standards within agreed timeframes.
Our Results
Our Customer Satisfaction survey completed by the Operation Director revealed that our performance exceeded expectations in the following areas:
- Project delivering RESULTS and the QUALITY expected.
- Project team as team players and focus on deliverables.
- Consistency of personnel assigned through project life-cycle.
- Project team listening, learning and problem solving approach.
- Our overall Service.
What does Peter say?
'HML impressed me with their initial presentation and had clearly prepared well and thought about our particular market sector. Early on in the project HML displayed a professional and informative project process, with clear deliverables whilst ensuring their creative ideas from their designer exceeded expectation and were focused on the brief provided.
The website was delivered to schedule and on budget and we're really excited at the giant leap we've made with our brand online. After initial training we now look forward to using NewsEdit software to keep our website up-to-date with our news and testimonials.'
Peter O'Toole
Managing Director
Full RMS feedback from our Customer Satisfaction Survey.
Click here (PDF).
Visit the RMS website.
Call 0845 230 2812
